fp77 Privacy Policy — Your Information Is Safe With Us

fp77 ("we", "us", "platform") is a trusted online entertainment platform in Bangladesh. When you use fp77's website, services, or any related digital channels, you are considered to have accepted the terms described in this privacy policy.

This privacy policy ("policy") explains what types of personal information fp77 collects, the purposes for which that information is used, how it is stored and protected, and the circumstances under which it may be shared with third parties. This policy is an integral part of our terms and conditions.

If you have any questions about any aspect of this policy, please contact our support team. fp77 always believes in transparency and accountability, and we ensure that your information will never be used in an unauthorized manner.

fp77 collects only the information needed to run our services smoothly and to give you the best experience. We collect the following types of information:

A. Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• National ID card or passport number (for verification when required)

B. Financial and Payment Information

• bKash, Nagad, Rocket, or Upay account number (to complete transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

C. Device and Technical Information

• IP address and device identifier
• Browser type and version
• Operating system
• Cookies and session data
• Log of your activity on the site (page visits, clicks, game sessions)

D. Communication Information

• Details of your conversations with us via live chat or email
• Support ticket information

We can never read your password directly — it is stored in encrypted form. Your financial information is used solely for payment processing and is never sold to third parties.

fp77 uses the information we collect for the following purposes only. No information is used outside this list:

• Account creation and management: Confirming your registration, verifying your identity, and keeping your account secure.
• Transaction processing: Completing deposits and withdrawals. Minimum deposit is ৳500 and minimum withdrawal is ৳1,000.
• Bonuses and promotions: Correctly delivering welcome bonuses, cashback, and other offers.
• Customer service: Quickly resolving your questions or complaints.
• Security and fraud prevention: Preventing unauthorized access, fraud, and money laundering.
• Legal compliance: Adhering to applicable laws and regulations.
• Service improvement: Analyzing your usage patterns to improve the quality of the platform.
• Personalized experience: Providing game recommendations and offers tailored to your preferences.

fp77 never sells your personal information to third parties and does not share it with advertising networks.

fp77 uses industry-standard technology and processes to protect your information. Our security measures are as follows:

SSL Encryption

All our pages and transactions are protected by SSL (Secure Socket Layer) encryption. This ensures that all information exchanged between your browser and our servers is fully encrypted and cannot be read by third parties.

Server Security

Our servers are housed in high-security data centers and are regularly tested through security audits. Access control systems ensure that only authorized personnel can access the data.

Payment Security

Transactions via bKash, Nagad, Rocket, and Upay are completed through each provider's secure gateway. We never store your mobile banking PIN or password.

Staff Training

All our staff receive regular training on data protection and are bound by strict confidentiality agreements.

fp77 may share information with trusted third parties in limited circumstances and only for specific purposes. We never sell or rent your information.

Situations in which information may be shared:

• Payment providers: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banks to complete transactions.
• Identity verification services: With accredited organizations for fraud prevention and age verification.
• Legal obligations: To comply with a court order or a lawful request from a law enforcement agency.
• Security investigations: To prevent fraud, money laundering, or terrorism financing.
• Business succession: In the event of a company merger or acquisition — however, the terms of this policy will remain in effect.

Whenever information is shared with a third party, our agreement with them includes an obligation to comply with the terms of this privacy policy.

fp77's website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that make our website more functional and user-friendly.

Cookies we use:

• Essential cookies: For login sessions and security — the site will not function properly without these.
• Functionality cookies: To remember your preferences (such as language settings).
• Analytics cookies: To analyze user behavior and improve our services.

You can disable cookies through your browser settings, but this may limit some functionality of the site.

fp77 retains your personal information only for as long as necessary. The retention period is determined based on the type of information and the purpose for which it is used:

• Account information: For as long as the account is active, and for the legally required period after closure.
• Transaction records: For the period specified under financial regulations.
• Support conversations: For a reasonable period after the issue is resolved.
• Marketing information: Until you withdraw your consent.

When the retention period ends, we securely delete or anonymize the data so that you can no longer be identified.

fp77 respects each user's rights regarding their information. You have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that any inaccurate information about you be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to restrict processing: You may request that the processing of your information be restricted for specific purposes.
• Right to withdraw consent: You may withdraw consent given for marketing communications at any time.
• Right to lodge a complaint: If you have an objection to how we process your information, you may contact us directly.

To exercise these rights, please email our support team. We will generally respond to your request within 30 days.

fp77's services are for individuals who are 21 years of age or older only. We do not knowingly collect any personal information from minors.

We verify age at the time of registration. If we become aware for any reason that we hold information about a minor, we will immediately close that account and securely delete all related information.

If you believe a minor is using our platform, please contact us immediately.

fp77 may update this privacy policy when necessary. For any significant changes, we will notify you in the following ways:

• By publishing a notice on the website.
• By sending a message to your registered email address.
• By updating the "Last Updated" date at the top of the page.

If you continue to use the platform after changes have been made, you will be considered to have accepted the updated policy. We therefore advise you to review this page regularly.

The current version of this policy will always be available on this page and supersedes all previous versions.

fp77 is committed to responsible gaming. As part of this, we analyze information related to your gaming behavior (deposit amounts, game session duration, withdrawal patterns). The purpose of this analysis is solely to:

• Identify unusual gaming patterns and offer support when needed.
• Keep your account secure and prevent potentially fraudulent activity.
• Improve the quality and security of our services.

To learn more about responsible gaming, visit our Responsible Gaming page. Your mental and financial well-being is very important to us.